Terms of purchase

1. Who is selling

Sold by Aion Hair, S.L., NIF B09708512, Av. Menéndez Pelayo 101, 6.º D, escalera derecha, 28007 Madrid. Phone 682 44 89 92. Email: [email protected].

These terms govern the purchase of products at https://aionhair.com. They apply together with the Legal notice, the Privacy policy and the Cookie policy.

The applicable law is Royal Legislative Decree 1/2007 (General Law for the Defense of Consumers and Users, LGDCU), Law 34/2002 (LSSI) and the rest of Spanish and European consumer regulations.

2. Consumer or professional

• A consumer is anyone who buys for purposes outside their professional activity. They are protected by everything these terms say about withdrawal, legal guarantee and complaints.
• A professional is anyone who buys for their business, for example a hair salon. These LGDCU protections do not apply to them by law. Their purchase is governed by the Civil Code and the Commercial Code. The 14-day withdrawal right is for consumers only. The 3-year commercial guarantee against breakage (section 9) does apply to everyone.

When you buy, you state whether you are doing so as a consumer or as a professional: to buy as a professional, tick “I am buying as a company” and add the company name and tax ID.

3. Products and training

• IRIS kit and protectors. They are bought on the website.
• In-person training (VELOCITY, IRIS CODE, CHROMA CUT, FUSION TECH and TEAM WORK). They can't be bought on the website. They are requested through the inquiry form and contracted separately, with their own terms.
• Online training included. When you buy the kit you get access to the online training area with your username.

Images and descriptions are indicative. Colors may vary slightly depending on your screen.

4. Purchase process

1. You choose the product and add it to the cart.
2. You fill in your details and shipping address. You can buy without creating an account, except when you buy an IRIS: in that case an account is created with your email to give you access to the training.
3. You review the summary: products, price, taxes and shipping.
4. You confirm that you have read and accept these terms.
5. You press the payment button, which obliges you to pay.
6. You pay by card (section 6).

The contract is formalized when we send you the order confirmation email. Keep it. Before paying, you can correct errors at any step of the cart.

We reserve the right not to accept an order due to lack of stock, an obvious pricing error, suspected fraud or an address in a country we don't ship to. In that case we will let you know and refund whatever you have paid.

The website is available in several languages. If there are differences between a translation and the Spanish version, the Spanish version prevails.

5. Prices and taxes

• Current prices: IRIS kit, 169 €. Protectors, 23 €. VAT included.
• Final prices are shown in euros before payment.
• Purchases shipped within the EU. The applicable VAT is calculated at checkout and shown in the summary before you pay.
• Purchases shipped outside the EU. Spanish VAT is not charged. The price is shown without it. The buyer pays the taxes, customs duties and procedures of their country upon receiving the package.

Prices may change. Your already confirmed order is subject to the price you saw when you bought.

6. Payment

• Payment is by card only, through Stripe. There are no other methods.
• The charge is made when the order is confirmed. If your bank requires strong authentication (3D Secure), you must complete it.
• We don't see or store your card number. Stripe processes it.
• If the payment is not completed, the order is not processed.
• We send you the invoice by email.

Tariffs and VAT of the destination country do not go through Stripe. They are collected by customs or the carrier upon delivery of the package.

7. Shipping

We ship with carriers managed through Packlink. Each package has a tracking number. We send it to you by email when it ships.

In Spain and Portugal, including the Balearic Islands, the Canary Islands, Ceuta and Melilla, this website sells and ships the face protectors. IRIS CONNECT is sold and shipped by Prolook Professional.

Delivery times. We prepare the order within 2 working days. After that, the delivery time depends on the carrier and the destination country; within the EU it is usually 5 to 10 working days. If we have not agreed on a time frame, we deliver within 30 calendar days at most from order confirmation (art. 66 bis LGDCU).

Delivery. The risk of loss or damage passes to you when you receive the package or when a person you designate receives it (art. 66 ter LGDCU). Check the package when you receive it. If it arrives open or damaged, note it to the carrier if you can, and write to us with photos.

Outside the EU. The price does not include taxes or duties of the destination country. If any apply, customs or the carrier collects them upon delivery and they are at your expense. If you refuse the package at its destination, we deduct the return costs from the refund.

Addresses. Check your address. If a mistake on your part means the package doesn't arrive, the reshipping costs are yours.

8. Right of withdrawal (consumers only)

If you are a consumer, you can return the product without giving any reason within 14 calendar days (arts. 102 et seq. LGDCU).

When the period starts. From the moment you, or the person you designate (not the carrier), receive the product. If you buy several products in the same order and they arrive separately, from the moment you receive the last one.

How to exercise it. Tell us your decision clearly. By email to [email protected] or by letter to Av. Menéndez Pelayo 101, 6.º D, escalera derecha, 28007 Madrid. You can use the form at the end of this section, but it is not mandatory. It is enough to send the notice before the period ends.

Returning the product. You must return it to us without undue delay and no later than 14 calendar days after notifying us of your decision. Return address: Camino de las Huertas 2, 28223 Pozuelo de Alarcón (Madrid), in the name of Corvalán Palacios Hair Boutique.

Return cost. The cost of returning the product is at your expense (art. 107 LGDCU). We inform you of this before you buy.

Refund. We refund everything you paid for the product, including standard outbound shipping, within 14 calendar days at most from when you notify us of your decision. We use the same payment method you used (card, via Stripe). We may wait until we receive the product or until you prove you have sent it back, whichever comes first. If you chose a more expensive shipping option than the standard one, we do not refund the difference.

Condition of the product. You will be liable for any loss in value resulting from handling other than what is necessary to establish its nature and functioning (art. 108 LGDCU). Return it complete and, if possible, in its original packaging.

Exceptions (art. 103 LGDCU). There is no right of withdrawal for, among others:

• products made to your specifications or clearly personalized;
• sealed products that cannot be returned for hygiene or health reasons and that you have unsealed after receiving them;
• digital content not supplied on a physical medium, if its supply has already begun with your prior consent and your acknowledgment that you lose the right of withdrawal.

Online training included. If you withdraw from the purchase of the kit, your access to the online training area included with it is also cancelled.

Professionals. See section 2.

Withdrawal form

(Annex B of Royal Legislative Decree 1/2007. Fill it in and send it only if you wish to withdraw.)

For the attention of Aion Hair, S.L., Av. Menéndez Pelayo 101, 6.º D, escalera derecha, 28007 Madrid, [email protected]:

I hereby give notice that I withdraw from my contract of sale of the following good:

• Ordered on (date) / received on (date):
• Name of the consumer or user:
• Address of the consumer or user:
• Signature of the consumer or user (only if this form is submitted on paper):
• Date:

9. Guarantees

9.1 Legal guarantee (consumers)

All products have a 3-year legal guarantee from delivery (art. 120 LGDCU, following Royal Decree-Law 7/2021). We are liable for any lack of conformity that exists at delivery and becomes apparent within that period. Defects that appear within the first 2 years are presumed to have existed at delivery.

If the product does not conform, you can ask us to repair or replace it at no cost to you. If that is not possible or we don't do it within a reasonable time, you can ask for a price reduction or terminate the contract (arts. 118 and 119 LGDCU). This guarantee costs you nothing and does not replace your legal rights.

It does not cover damage from misuse, impacts, normal wear and tear, or repairs by unauthorized third parties.

9.2 Aion Hair commercial guarantee (all buyers)

In addition to the legal guarantee, we offer 3 years from the purchase date against breakage of any part of the IRIS tool (arts. 125 and 126 LGDCU).

• It covers breakage of the individual parts of IRIS.
• We replace the damaged part, not the whole kit.
• It does not limit or reduce the legal guarantee. If you are a consumer, you can choose whichever suits you best.

To use it:

1. Keep your purchase invoice.
2. Write to us at [email protected] telling us what happened and including a clear photo of the part.
3. We'll give you instructions for sending it to us. We cover the shipping cost of the damaged part and of the replacement part.

9.3 Professionals

If you buy as a professional, the legal guarantee of the LGDCU does not apply to you by law. The commercial guarantee in section 9.2 and the rules of the Civil Code and the Commercial Code apply.

10. Intellectual property and use of the training

All rights in the training methodology, the audiovisual material and the PDF documents belong to Aion Hair, S.L. By buying the IRIS kit you do not acquire the right to teach in-person or online training using that methodology or that material. Only individuals, distributors and brands with a specific contract with Aion Hair may do so.

Access to the online training area is personal and non-transferable. You may not share your username or copy, record or distribute the videos. If you breach this, we may suspend your access and claim any resulting damages.

11. Customer service and complaints

• Write to us at [email protected] or call 682 44 89 92.
• We have complaint forms available to you. Request them by email at [email protected] and we will send them to you.
• Online dispute resolution. The European online dispute resolution (ODR) platform ceased operating on July 20, 2025. For that reason we do not link to it.
• Alternative dispute resolution. We are not a member of any alternative dispute resolution body for consumer disputes. You can go to the consumer arbitration boards or to the consumer services of your autonomous community.

12. Governing law and jurisdiction

These terms are governed by Spanish law.

If you are a consumer, you may go to the courts of your place of residence and you keep the mandatory protection of the law of your country of residence.

If you are a professional, the parties submit to the courts and tribunals of the city of Madrid.

13. Changes

We may change these terms. Your order is subject to the terms in force when you confirmed it.