site conditions

These Terms and Conditions govern the use of the online shop. www.aionhair.comfor which it is legally responsible Aion Hair, S.L.from now on, "AION HAIR. By accepting, the User declares that he/she has read, understands and comprehends what is set out herein and that he/she assumes all his/her obligations. If the User does not agree with the contents of this document, he/she must leave this website and may not access or use the services it offers. Likewise, the User expressly and without exception accepts that access to and use of this website, its services and the contents of said services takes place under his/her sole and exclusive responsibility.

These Conditions shall be accepted by the parties without reservation, and may be modified at any time and without prior notice, it being the User's responsibility to read them when making a purchase or contract. The conditions in force at the time of conclusion of the contract shall be those applicable to you.

Applicable regulations

This electronic contract is concluded under Spanish law and specifically under the legal regime imposed by Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE) and by Law 03/2014, of 27 March, General Law for the Defence of Consumers and Users (LGDCU).

The electronic contract will not be archived by a third party and the language for its conclusion is English. The present general conditions can be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to the payment of the order.

User Account and Error Correction

In order to be able to make online purchases in this shop it is necessary to register by creating a "User Account". You can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, you will receive an email confirming that the process has been completed successfully and a reminder of your login details.

From your account you will be able to make purchases, check your order history, change your password, modify your personal details, modify your delivery and billing addresses, make comments, and other procedures or formalities related to your purchases.

In addition, at any time, you may access your private account to check personal information and addresses and, if necessary, correct any errors that may have occurred in the entry of data or update them. Shipping and billing addresses may also be corrected or updated during the checkout process.

As a User, you may unsubscribe at any time by sending an e-mail from the address you wish to unsubscribe to info@aionhair.com, which will lead to the cancellation of your personal data.

In any case, the creation and cancellation of a user account shall be governed by the provisions of the Privacy Policy.

Purchasing Process

Buy from "AION HAIR is easy and simple, just follow the steps below:

1º.- Select the products you wish to purchase from among those offered by "Aion Hair". By clicking on each product, you will access its data sheet, which includes a detailed description with information, main features and price. If you need more information, do not hesitate to ask us.

2º.- Once you have selected the product/s you wish to buy, click on the "Buy" button and the product will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to payment.

3º.- Once the selection of products has been completed, a summary will appear identifying the item/s selected. Finally, to continue with your order, you must click on the "Finalise purchase" button.

4º.- As we have indicated in previous sections, at the end of your purchase, you must register, indicating your contact details and address. In your next purchases you will not have to enter your details again, as they will be stored in your User Account.

5º.- Finally, you must accept these Conditions of Sale and choose the method of payment from among those offered by "AION HAIR" (see next section).

6º.- Once the purchase process is completed, we will send you an email with the details of the purchase, as well as proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

• Calling 682 44 89 92
• Notifying it in the contact section of this website
• By writing to the following e-mail address: info@aionhair.com

Similarly, if you have not given your consent for us to send you the invoice in electronic format, you will receive a paper copy at no additional cost. Otherwise, you can revoke your consent by contacting us by any of the above-mentioned means.

Methods of payment

"AION HAIR" has several payment options:

• Bank transfer
• Credit or debit card

Below, we specify the conditions for each of these payment methods.

Bank transfer

"AION HAIR" offers you the possibility to pay for your order by bank transfer to our bank account.

If you choose this payment option, once you have completed your order, the details required to make the bank transfer will appear on the screen. In addition, we will send you an email with the amount of the order, the concept that you must indicate and the account number. It is important that, when making the transfer, you indicate the reference of your order, provided by "AION HAIR" in the email, in order to speed up the invoicing and shipment of the order.

Transfers can take up to 48 hours to become effective, please take this into account in the delivery times. Once payment has been confirmed, the order will be invoiced, packed and shipped. If you wish to speed up this process you can send us an email with the receipt to info@aionhair.com.

Credit or debit card

El pago mediante tarjeta de crédito o débito se realiza a través de la pasarela de pago seguro de la entidad bancaria. Mediante esta modalidad de pago, “AION HAIR” nunca recoge ni manipula ningún dato del cliente relativo a su número de tarjeta. Todos los datos son tratados directamente por la entidad bancaria, de forma que “AION HAIR” siempre pueda ofrecer la mayor seguridad, transparencia y confidencialidad en la transacción.

Paypal

Terms and conditions of shipment

Deliveries will be made to:

• Peninsular Spain
• Balearic Islands
• Canary Islands
• Ceuta and Melilla
• Any country of the European Community (with the exception of Russia)
• International

The shipping cost and delivery time will depend on the shipping zone, and will be shown to you before you checkout.

The courier company usually delivers during business hours, so if you have a delivery time preference, you can indicate it in the order comment and we will try to comply with it (as far as the route and timetable of the courier company allows).

Delivery deadlines

The delivery time is displayed during the checkout process, and implies your acceptance of the delivery time.

In the event of non-compliance with delivery deadlines, you must give us an additional period of time that is appropriate to the circumstances that caused the initial delay. If we are also unable to deliver the goods within this additional period, you may terminate the contract. If the delivery period is essential in view of all the circumstances surrounding the conclusion of the contract or if you have informed us before the purchase that delivery before or on a certain date is essential. In such cases, you may terminate the contract immediately.

In any case, in the event of termination of the contract, the amounts paid shall be reimbursed in full.

In the event that the User purchases a product that has not yet been released for sale, but which already has a release date, the delivery times will be provisional and modifiable, and will be subject to the number of units per product that the suppliers have available at any given time. In this case, we will contact you to inform you of the variations in these products, as well as the possibility of cancelling the contract.

In some cases there may be a stock shortage. Our staff will contact you to provide you with a solution and to inform you of the delivery time once the selected product is available, or to cancel the contract if you wish.

IMPORTANT: In general, we are not responsible for the non-fulfilment or delay of obligations due to causes beyond our control, such as force majeure (confinement due to a state of alarm, for example), natural catastrophes, strikes, accidents, etc. Should any incident arise, we will contact you to resolve the incident.

Prices, taxes, fees and duties

Los precios están expresados en Euros. Los precios de los productos de “AION HAIR” pueden variar, pero los posibles cambios no afectarán a los pedidos con respecto a los que ya haya sido enviada una Confirmación de Envío.

The final price of the products purchased may vary according to the taxes applicable in each case, or depending on the shipping address and profile of the buyer (individual or professional). For information purposes, except in those activities not subject to or exempt from VAT, the following taxes will apply to the items on our website:

• The RRP of the articles with shipping address to the Peninsula and Balearic Islands includes VAT in any case.
• The RRP for items with delivery address to other EU countries, and the buyer being a natural person (private individual) includes VAT.
• The RRP of the items with shipping address to other EU countries, and being the buyer a company or professional, does NOT include VAT provided that it is registered in the Register of Intra-Community Operators (in which case we will have to provide the valid Tax Identification Code). In the case of not being registered as an I.O., the PVP includes VAT.
• El PVP de los artículos con dirección de envío a Islas Canarias o Ceuta y Melilla y, en general, cualquier país que no sea de la UE, NO incluye IVA, ya que la operación se trata como una exportación. El precio indicado en cada artículo es el precio final del mismo para los envíos a estos destinos. “AION HAIR” no se hará cargo de la DUA ni de los gastos de importación e impuestos (ISPI, IGIC), tasas o aranceles que se generen en la aduana de destino, de ser el caso.

Account and service deletion, cancellation and blocking

Las cuentas de Usuario no se eliminan por falta de uso. El Usuario pueden darse de baja solicitando la misma al personal de “AION HAIR”, enviando un email a info@aionhair.com o a través del perfil de su cuenta.

En caso de impago de un pedido, ésta podrá ser suspendido temporalmente hasta la que situación de impago se haya resuelto por parte del Usuario. En caso de transcurrir más de 15 días, “AION HAIR” podrá proceder a la cancelación del pedido.

"AION HAIR” se reserva el derecho de bloquear sin previo aviso el acceso a la cuenta de Usuario (o eliminar directamente la cuenta de Usuario), si la usa de un modo ilegal o incumple las obligaciones y normas aquí establecidas, hecho que será comunicado mediante correo electrónico. El bloqueo o eliminación de la cuenta de Usuario no tendrá efecto alguno sobre la obligación de pagar por los productos adquiridos, si fuera el caso.

En casos excepcionales, bajo el libre criterio de los administradores de “AION HAIR”, y evaluando la gravedad del hecho, los administradores podrán optar por apercibir al Usuario infractor, antes de eliminar o bloquear su cuenta definitivamente.

By registering as a User, you agree that the owners of this site reserve the right, and may act at any time and without notice, to modify or discontinue this website and its services, or to remove data provided, either temporarily or permanently.

Returns

At "AION HAIR" we want you to be satisfied with your order. For this reason, we provide you with several ways to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:

A. The product is wrong, has a defect or has been damaged during transport:

We take great care to ensure that all our deliveries are made correctly. If, even so, you receive an incorrect item, please contact us as soon as possible to solve it. Before opening the product, please check that the packaging matches the one you ordered: colour, size, finish, etc.

For its part, if the products received present any defect or deterioration, we will respond to the lack of conformity as set out in the section "Warranties" within these conditions of sale.

If the product has been damaged during transport, you must inform us and, if possible, note the incident on the carrier's delivery note.

Products must be returned in a way that protects them, including in a protective box or bag. "AION HAIR" provides the buyer with a transport company to collect the goods, completely free of charge. If you wish to return the goods with a transport company other than the one proposed by "AION HAIR"If the selected transport company offers higher rates, you will have to pay the difference in transport costs.

B. Withdrawal:

We don't want you to keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and provided that you are a purchaser of an item for private use, you have the Right of Withdrawal, by virtue of which you can return the product, provided that it is not a digital product for which the download has been initiated.

The exercise of this right of withdrawal must be made within a reasonable period of time. maximum period of FOURTEEN (14) calendar days from the date of receipt, notifying us of your decision to withdraw from the purchase (you can use the following model withdrawal form, if you wish). [WITHDRAWAL FORM AT THE BOTTOM OF THIS PAGE].

In order to exercise this right, the product must be in perfect condition, preferably in its original packaging, as well as all parts. In the event that the products do not arrive in perfect condition, do not include all parts and accessories, or do not retain their original packaging, "AION HAIR" reserves the right to pay a lower amount for the refund, which will be notified to you.

The refund of the purchase price will be made once the condition of the goods has been checked, through the same means of payment used for the purchase and, in any case, before 14 calendar days have elapsed from the reliable receipt of the cancellation request, provided that it is "AION HAIR" who manages the collection of the item. In the event that you return the item via a carrier of your choice, the 14-day period will begin to run from the date on which you return the item to us. "AION HAIR" has actual knowledge of the dispatch of the goods or, failing this, from receipt of the goods.

The costs of returning the goods as a result of exercising the right of withdrawal shall be borne by the purchaser.

C. If you have not yet received your order:

If you have not yet received your order and you wish to cancel or modify it, you only have to inform us of the changes you wish to make, without any cost if your order has not yet been processed.

Return Contact:

*Phone: 682 44 89 92
*Notification through this website in the "Contact" section.
*Email: info@aionhair.com

All product returns should be sent to the following address: Calle Goya 109 28001 Madrid Spain.

Guarantees

Except for those which, by their nature, are excluded from the consumer goods warranty regulations, and provided that the purchaser makes a particular use of them, all our products are guaranteed at national level, against manufacturing defects during three years from the date of purchase (or date of delivery, if later), or one year if the item is not new.

We shall be liable for any lack of conformity, which the purchaser must inform us of within two months of becoming aware of it.

If the defect or lack of conformity arises within the first 2 years of delivery of the item, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if at a later point in time), i.e. that there is an original or manufacturing defect in the product, unless we can prove that the defect or lack of conformity is not original, but is due, for example, to a misuse or maintenance by the purchaser.

On the other hand, if the defect or lack of conformity arises after 2 years, the presumption that the defect is ex-factory does not exist.

In the event of a defective product, we may proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, which will be completely free of charge for the buyer (including transport costs, if any).

Defects and damage caused by external events, accidents, use not in accordance with our instructions or those of the manufacturer (misuse) or normal wear and tear are therefore excluded from the guarantee. Also, products that have been modified or repaired by the customer or any other person not authorised by the manufacturer are excluded. "AION HAIR"The same applies to products which are the subject of a specific contract. In such cases the consumer shall be responsible for their repair.

By regulation, and in the absence of proof to the contrary, the products shall be deemed to be in conformity with the contract provided that they meet all the requirements set out below:

(a) conforms to the description given and possesses the qualities of the product which we have presented to the consumer and user in the form of a sample or model.
(b) are fit for uses for which similar products are normally intended.
(c) they are of a quality and performance which is normal for a product of the same type and which the consumer and user can reasonably expect, given the nature of the product.

Conflict resolution

As required by new European legislation, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (in accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform which is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES

MODEL WITHDRAWAL FORM 

 If, as a consumer and user, you wish to exercise your right of withdrawal, you can do so by filling in this form and sending it to us. 

"For the attention of Aion Hair, S.L., with registered office at Calle Goya 109 28001 Madrid Spain, telephone 682 44 89 92 and email address info@aionhair.com. 

I hereby give notice that I withdraw from my contract of sale of the following product or list of products: 

(Indicate list of products for which the right of withdrawal is to be exercised) 

Ordered on: (Indicate date) 

Name of consumer and user: (please specify)  

Consumer's and user's address: (Indicate)  

Order number: (please specify) 

_______________________________________________________________________ 

Signature of the consumer and user (only if this form is submitted on paper) 

Fecha: AION HAIR